Our return policy lasts 7 days from delivery date. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returns are processed via email. To make a return, please email email@example.com and ensure you have:
1. The order delivery date along with your product order number.
2. Your item has all tags attached and is in its original, resell-able condition.
3. Shipping costs on returns is the customer's responsibility.
Please include your item name, order no and reason for return and we will respond as quickly as possible. Thank you!
Please do not send your purchase back to the manufacturer, once you email us regarding the refund, you will be notified of the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if customer has not paid the return shipping
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Depending on where you live, if you are receiving an exchange product the time it may take for your exchanged product to reach you, may vary.
All returned products are required to be sent using a track-able shipping service such as an Australia Post red satchel or purchasing shipping insurance. as without a track-able shipping service we can not guarantee that we will receive your returned item